SALES ACCOUNT MANAGER

Sales Department

Job Description

We are looking for a qualified Sales Account Manager to join our team. You will be responsible for developing long-term relationships with customers and overseeing sales.  As a Sales Account Manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term client relationships.

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Responsibilities

• Manage a portfolio of accounts to achieve long-term success

• Develop positive relationships with clients

• Act as the point of contact and handle customers’ individual needs

• Generate new business using existing and potential customer networks

• Resolve conflicts and provide solutions to customers in a timely manner

• Supervise account representatives to ensure sales increase

• Report on the status of accounts and transactions

• Set and track sales account targets, aligned with company objectives

• Monitor sales metrics (e.g. quarterly sales results and annual forecasts)

• Suggest actions to improve sales performance and identify opportunities for growth

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Requirements

• Proven work experience as a Sales account manager or Sales account executive

• Hands on experience in sales and an ability to deliver excellent customer experience

• Knowledge of CRM software and MS Office (MS Excel and MS Powerpoint in particular)

• Understanding of sales performance metrics

• Excellent communication and negotiation skills in Bahasa Malaysia and English

• An ability to deliver projects and answer inquiries on time

• Business acumen with a problem-solving attitude

• BSc degree in Business Administration, Marketing or relevant field

Good Luck!